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Manage the mobile and landline connections of your organization

Learn how to manage the mobile lines of your Un1ty organization: checking real-time usage, monitoring the plan, retrieving the PUK code, and managing the SIM card.

Managing lines in Un1ty lets you track the usage of each line, view the related plans, and manage security settings like the PUK code. Here's how to access all these features.

Prerequisites

To manage your organization's lines, you need access to the Un1ty app with the right permissions.

Access line management

Go to the Lines tab

  1. Open the Un1ty app

  2. Click on the “ Plan ” menu

  3. Select the “ Admin ” tab

  4. Go to “ Lines ”

You now see all the lines assigned to your organization.

View the information of a line

View usage

Click on a line to access its details. You can then see:

  • Real-time data usage : Track your mobile data usage

  • Out-of-plan total : Amount of usage that goes beyond the included plan

  • Usage from abroad : Details of usage while abroad

View the offer and the plan

Access the plan summary

Click on the tab " Plan " to access:

  • A full summary of the plan you subscribed to and linked to the line

  • The details of the plan (included data, calls, SMS, etc.)

Check the associated phone

If a phone was sold with the line, you can see its information in this section.

Manage the PUK code and SIM card security

Retrieve the PUK code

The PUK code (Personal Unblocking Key) is required to unlock a SIM card after several incorrect PIN code attempts.

To retrieve the PUK code:

  1. From the line detail screen, click on “ PUK code ” in the “ SIM card ”

  2. The PUK code will then be shown to you

  3. Important : Keep this code in a safe place. It will let you unlock the SIM card if it gets blocked

Key points to remember

  • Overview : All of the organisation's lines accessible in one place

  • Real-time tracking : Data and out-of-bundle usage available anytime

  • International : Specific details of usage abroad

  • Plan details : Full summary of the subscribed offer

  • Security : Access to the PUK code to unlock the SIM card if needed

  • Linked phone : Info about the device sold with the line

Need help?

If you’re having trouble accessing a line’s information or need help unlocking a SIM card, feel free to contact our customer support.


Manage your Un1ty lines with ease!

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