Before getting started, make sure you have:
Your new RIB (IBAN/BIC) in digital format (PDF or image).
Your Un1ty account credentials or your customer number.
To keep your financial data safe, the change is done through our two official secure channels.
This is the most efficient way to get immediate support from our team.
Access support: Go to the website https://www.un1ty.one/ or open your Un1ty mobile app.
Start the request: Click on the chat bubble at the bottom right of your screen.
Talk to an expert: Just type "Talk to support" or "Talk to a human". The chatbot will put you directly in touch with an advisor.
Send your documents: Once you’re connected, safely share your new bank details with the person you’re chatting with.
Tip: Using the chat lets you get real-time confirmation that your request is being handled by our agents.
2. By Email (Billing Service)
If you want to keep a formal written record of your request, you can contact our finance department directly.
Write your request: Send your email to orders@un1ty.one.
Specify who you are: To speed things up, include your account name or your customer number in the email subject line.
Attach your bank details (RIB): Don't forget to attach your new RIB to the email.
Key points to rememberMaximum security: Direct debit changes are only made by our agents after verifying your identity.
Planning ahead: We recommend making this change at least 5 business days before your next billing date to avoid any payment being rejected.
Official channels: Only Chat and the email orders@un1ty.one are authorized to handle these requests.
