Are you having problems with Wi-Fi, mobile data or Bluetooth connection on your smartphone? Resetting the network settings is a simple and effective solution to fix these issues without affecting your personal data.
Network settings reset is a feature available on Android smartphones, iPhones and laptops that lets you restore the connection settings to factory values.
This operation:
Clears the custom network settings
Does not affect your saved data (photos, videos, contacts, apps)
Does not affect other options on your device
Easily fixes network problems without having to fully format your system
Use this feature when you encounter:
Wi-Fi issues : Can't connect to a network, unstable connection
Mobile data issues : Mobile Internet not working or extremely slow
Bluetooth issues : Devices that won't pair or connections that keep dropping
Tip: If after the reset the problems are still there, you'll know it's not your phone but rather the network configuration itself or the other Bluetooth device.
What will be keptAll your personal data : Photos, videos, contacts, messages
Your apps and their data
Your carrier's mobile network settings (MMS/SMS configuration)
On iOS: Hotspot, wireless display, and AirDrop settings
What will be deletedOn Android and iPhone:
All saved Wi‑Fi networks and their passwords
All paired Bluetooth devices
All VPN configurations (server name, password, VPN type)
On iPhone only:
Wi‑Fi passwords saved in iCloud (unless you turn off iCloud sync before resetting)
Important: Write down your important Wi‑Fi passwords before you do this, because you’ll have to enter them again after the reset.
The content and location of the menu vary depending on your Android version and device model.
Open the “Settings” app
Scroll down and tap “General management”
Tap the “Reset” menu
Tap “Reset network settings”
Tap “Reset settings”
Confirm by tapping “Reset settings” twice
A confirmation message will appear on the screen once the process is complete.
If you’re using an older version of Android, the menu might be located somewhere else:
Open « Settings »
Go to « Backup and restore »
Select « Reset network settings »
The steps are the same for all iOS devices. The option simultaneously resets all Wi-Fi, mobile data, and Bluetooth connections.
Open the “Settings” menu
Go to the “General” section
Tap the “Transfer or Reset [device]” button
Select “Reset”
Choose the “Reset Network Settings” option from the list
Confirm the action by entering your passcode
If you want to keep your Wi‑Fi passwords in iCloud, turn off iCloud sync before resetting, then turn it back on afterwards.
Once the reset is finished:
Reconnect to your Wi‑Fi networks by entering the passwords
Pair your Bluetooth devices again (earbuds, smartwatch, car, etc.)
Set up your VPNs again if you use any
Test your connection to check that the problem is fixed
Non-destructive solution : Your personal data is preserved
Effective : Fixes most connection issues
Preparation : Write down your Wi‑Fi passwords before you start
Universal : Works on Android, iPhone and iPad
Fast : The process only takes a few seconds
If resetting the network settings doesn't fix your connection issue, or if you need help recovering your Wi-Fi passwords, feel free to contact our customer support.
Get a stable connection back in just a few clicks!
